CAMEConnect

PRIVACY POLICY STATEMENT FOR THE “REMOTE ASSISTANCE” SECTION in CAMEConnect

1. Purpose and legal basis of data processing

1.1 In accordance with article 13 of Regulation ((EU) no. 679/2016 called the “General Data Protection Regulation” and Legislative Decree no. 196-2003 called the “Privacy Code”, CAME S.p.A. (hereinafter “Controller”) would like to inform you that the data processing provided through the registration forms is aimed at the specific request to connect the user and technician accounts through the web interface on the website www.cameconnect.net (“Website”) and by App.

2. Data Collected. Necessity.

2.1 The communication of the data marked with an asterisk in the registration form is necessary for the request to connect the accounts. Their communication and processing are obligatory, and without them, we cannot continue with said request.

3. Data processing methods and retention period

3.1 The processing of the personal data for all the purposes mentioned above is carried out using paper, automated or electronic means, and in particular, by ordinary mail or email, telephone (for example telephone calls, SMS, MMS), fax or any other computer channels (for example websites, mobiles, apps) that can guarantee the security and confidentiality in accordance with the ‘data protection by default’ concept, i.e. the application of measures aimed at reducing to a minimum the risks of disclosing the data.

3.2 The data provided will be processed in accordance with the above-mentioned laws, complying with the confidentiality and lawfulness obligation principles on which our company is based, and for the time strictly necessary to provide the services for which they were collected, and therefore up to the erasure of the user profile, which may be requested at any time in accordance with the provisions of point 7.

3.3 The data provided will be processed in any case for a period of no longer than twenty-four months for direct marketing purposes.

4. Subjective limitations

4.1 Registration for the services of the Website is reserved to people who are over eighteen.

5. Consent

5.1 Consent is not requested when the processing:

  1. is needed to fulfil obligations established by law, by a regulation or by EU legislation;
  2. is required to perform obligations arising from an agreement that the data subject is a party to or to comply with specific requests of the data subject prior to the signing of an agreement;
  3. relates to data that come from public registers, lists, legal documents or documents available to anyone, subject to the limits and mechanisms that the laws, regulations or EU legislation establish for the knowledge and publication of the data.

5.2 The consent to sending direct marketing communications may be revoked at any time, by going to the “User Profile” section or by following the hyperlink set out at the foot of each marketing email message.

6. Disclosure of personal data. Transfer.

6.1 The personal data provided by registering on the Website will not be disclosed.

6.2 For reasons strictly related to responding to the request, they will be communicated to:

  • employees and/or internal business associates validly engaged and authorised;
  • outside business associates and outside managers, in any case identified, and designated to carry out those activities.

6.3 You will also notify your data directly to the technician/user – chosen through the Website interface – with whom you, by agreeing to make the connection, express your wish to be put into contact.

7. Rights of the Data Subjects

7.1 You have the following rights:

  • the right of access, i.e. the right to obtain confirmation from the Controller as to whether or not the data are being processed, and if so, to obtain access;
  • the right to rectification and erasure, i.e. the right to obtain the rectification of inaccurate data and/or to complete incomplete data or to erase the data for legitimate reasons;
  • the right to restrict the processing, i.e. the right to request suspension of the processing for legitimate reasons;
  • the right to data portability, i.e. the right to receive the Data in a structured, commonly used and machine-readable format and the right to transmit those data to another data controller;
  • the right to withdraw at any time. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.
  • the right to object, i.e. the right to object to the processing of the data if there are legitimate reasons, including data processing for marketing and profiling purposes, if provided for;
  • the right to lodge a complaint with the competent supervisory authority if the data is being processed unlawfully or to take appropriate legal action before the courts.

7.2 The requests must be sent to CAME S.p.A. at the following email address: privacy@came.com

8. Data Controller

8.1 The Data Controller is CAME S.p.A., tax code and VAT reg. no. 03481280265 Via Martiri della Libertà 15, 31030 Dosson di Casier (TV)

CAME