Terms of use


1.1 These terms of use (the “Terms of Use”) govern the terms and conditions under which Came S.p.A. (“Came”) licenses the installation technicians in its network (the “Installers”) to use the software necessary to access and supply end customers with certain services related to the system called CameConnect (the “Software” and “CameConnect” respectively), which includes (i) the web interface via the website www.cameconnect.net (the “Website”); (ii) the smartphone application (the “App”); (iii) firmware and software; (iv) hardware devices (the “Hardware”).

1.2 The owner of the Software, the Website and CameConnect is Came.

1.3 In order to download the Software and access CameConnect, the Installer must fill in a form on the Website, in which he/she will have to provide some personal data (the “Form”).

In order to fill in the Form, the Installer must also register on the Website, if he/she has not done so already, opening an account, creating an ID and relative password. Except in the event that a third party violates the Came computer systems, the Installer shall be exclusively responsible for maintaining the confidentiality of his/her account information, including the password, and any activities originating from the account itself. In the event of unauthorised use of the account, the Installer shall give immediate written notice to Came so that the account itself can be blocked.

1.4 By accepting the Terms of Use, the Installer declares that he/she is in possession of all the requirements necessary to accept the terms contained herein and recognises the compulsory nature of said terms.


2.1 Came grants the Installer a non-exclusive, revocable, limited, personal and non-transferable licence for the Software for an indefinite period, which may only be used in accordance with the Terms of Use.

2.2 The Installer shall be exclusively responsible for the use of the Software and, to that end, undertakes not to use it with any application other than CameConnect and/or in relation to products other than those from the Came Group.

2.3 The Installer remains responsible for ensuring he/she has the tools and technical accessories necessary to support the use of the Software. The minimum system requirements required at that particular time are indicated on the following webpage.

2.4 Came remains the exclusive owner of all rights concerning the Software and CameConnect, including trademarks, patents and confidential information related thereto. Consequently, the Installer does not acquire any right, title or interest in respect of any intellectual property rights, copyright or other proprietary rights, including patents, designs, trademarks, copyright, database rights, commercial or confidential information or secrets proprietary to or available to Came.

2.5 The Installer recognises that the Software, and related documentation, are licensed exclusively to the Installer and that the use of the Software must be in accordance with applicable laws, in particular those concerning the protection of copyright and/or other industrial or intellectual property rights.

Consequently, the Installer is prohibited from:

  • copying (except for backup), transferring, reselling, sublicensing and/or marketing the Software in any form, in whole or in part;
  • modifying, decompiling, disassembling and/or performing reverse engineering on the Software;
  • using the Software for purposes other than the operation of CameConnect;
  • removing any reference to Came’s proprietary rights relating to the Software and CameConnect.


3.1 CameConnect has the features described in detail in the User Manual.

3.2 The features of the Software and CameConnect are subject to change without notice.


The licence shall be deemed granted indefinitely. Either party may withdraw at any time without penalty or compensation.


Came reserves the right to terminate this licence agreement with immediate effect in the event of the violation of the terms of Articles 2.2 and/or 2.5. In this case, termination shall occur automatically upon receipt by the Installer of the notification sent by Came, with no obligation for prior notice, without prejudice to the right of Came to claim compensation for any damage suffered.


6.1 Came undertakes to ensure the ongoing provision of CameConnect and the contents of the Website.

6.2 Came will do everything in its power to schedule maintenance of the systems so as to ensure the ongoing nature of the provision. In the event of extraordinary and/or unscheduled maintenance, Came shall take all reasonable measures to reduce the inconvenience to the Installer.

6.3 In the event that any service deficiencies are due to causes not attributable to Came, including, but not limited to, unforeseeable circumstances, force majeure, technical problems related to third-party internet, software or hardware, interference and/or specific weather conditions, Came will not be in any way liable for the failed or faulty provision of the service, nor will it be liable for any loss, damage or injury arising from these to the Installer.


7.1 Registering on the Website implies the transfer by the Installer of certain personal data. To this end, the Installer undertakes to communicate correct, current and truthful data.

7.2 The Installer’s personal data will be processed by Came as detailed in its privacy policy.

7.3 With the prior express consent of end customers, Came may inform the Installer of the data strictly necessary for the provision of remote assistance services related to CameConnect. In particular, with the express consent of the end user, the Installer that performed the installation of the automation, home automation, security, temperature control and/or video surveillance system manufactured by Came may be associated with the system itself. In this way, the Installer can perform remote diagnostics, also verifying the number of operations performed, the status of the photocells and the Hardware parameters, and proceed with remote assistance to help the end customer.

For the above purposes, pursuant to Italian Legislative Decree 196/2003, by filling in the form and/or registering on the Website, the Installer is appointed as external data processor. The Installer therefore undertakes to comply with the applicable laws regarding privacy, doing whatever is necessary to ensure the confidentiality and protection of data disclosed by Came, and putting in place all necessary technical measures. The Installer shall hold harmless and indemnify Came from any liability that may arise to the latter in violation of this article.

The Installer may use the data disclosed by Came exclusively for the provision of the remote assistance services related to CameConnect; any other use of the same is forbidden, as is its provision, sale and/or transfer to third parties.

In any case of termination of the licence, the Installer undertakes to delete the data immediately, and in any case within 5 days from the termination itself, providing immediate written confirmation to Came.


8.1 Any communication from the Installer that is connected and/or related to the relationship with Came - including any complaints, reports, requests, exercising of the right of withdrawal etc. - must be sent to the e-mail address support.cameconnect@came.com or, by registered mail with acknowledgement of receipt, to the following address:

Came S.p.A.
Via Martiri della Libertà 15,
31030 Dosson di Casier
Treviso - Italia

Any communication to the Installer will be sent by registered mail with acknowledgment of receipt or by e-mail to the addresses indicated on the form.

8.2 Any dispute arising from these Terms of Use or related thereto will be under the exclusive jurisdiction of the Court of Treviso (Italy).

8.3 Came reserves the right to make changes to the Terms of Use at any time, publicising them on this page. In the event of a failure to accept the changes made to the Terms of Use, the Installer may withdraw under the terms of article 4.